Development of a Web-based Water Supply Complaint Management System

Authors

  • Ema Kulata Merang Faculty of Computer and Mathematical Sciences, Universiti Teknologi MARA Perlis Branch
  • Alif Faisal Ibrahim Faculty of Computer and Mathematical Sciences, Universiti Teknologi MARA Perlis Branch
  • Muhammad Nabil Fikri Jamaluddin Faculty of Computer and Mathematical Sciences, Universiti Teknologi MARA Perlis Branch

DOI:

https://doi.org/10.24191/jcrinn.v7i2.305

Keywords:

web-based system, clean water supply, community service, user-acceptance testing

Abstract

Every neighbourhood must have access to clean water supply. Disturbances in the water supply may have negative effects on both the economy and public health. Currently there are various methods of filing a complaint to the local water supply distributor. Improper management of these complaints lead to slow responses to affected area, causing displeasure among the users. The aim of the research is to design and develop a web-based Water Supply Complaint Management System to assist users to file complaints related to water supply issues. The system was also designed to assist local authorities or water supply distributor company to properly manage complaints to act quickly. User acceptance testing is used to evaluate the proposed system after it has undergone numerous functional tests. The system was developed using the System Development Life Cycle (SDLC) and the waterfall model was chosen for the methodology. Thirty respondents from Sibu, Sarawak, were chosen to participate in the testing phase and were asked to complete questionnaires that were divided into four categories, including user interface satisfaction, ease of use, usability, and functionality. According to the results of the evaluation, most of the respondents gave positive feedbacks towards the overall functionality of the proposed system. Therefore, it is hoped that all features provided by the proposed system will benefit all users, particularly those who frequently have water supply related issues in their community.

Downloads

Download data is not yet available.

References

The Benefits of Web-Based Systems for Business. (2022). Retrieved 27 August 2022, from https://www.aezion.com/blogs/the-benefits-of-web-based-systems-for-business/

Afify, E. A., & Kadry, M. A. (2019). Electronic-customer complaint management system (e-ccms)–a generic approach. International Journal of Advanced Networking and Applications, 11(1), 4125-4141.

Khalifa, M., & Bidaisee, S. (2018). The importance of clean water. Sch J Appl Sci Res, 1(7), 17-20.

Nasr, O., & Alkhider, E. (2015). Online complaint management system. International Journal of Innovative Science, Engineering & Technology.

Sudhir, B., Regina, B., & Sajidabhanu, (2015). Electronic Complaint Management System for Municipal corporation. Communications on Applied Electronics, 2(8), 8–11. https://caeaccess.org/research/volume2/number8/sudhir-2015-cae-651817.pdf

Suresh, A., Nashim, KN., Thomas, B. & Manuel, N. (2019). IoT based public water complaint management system. International Journal of Networks and Systems, 8(3), 50–54. https://doi.org/10.30534/ijns/2019/13832019

Downloads

Published

2022-09-30

How to Cite

Merang, E. K., Ibrahim, A. F., & Jamaluddin, M. N. F. (2022). Development of a Web-based Water Supply Complaint Management System. Journal of Computing Research and Innovation, 7(2), 211–222. https://doi.org/10.24191/jcrinn.v7i2.305

Issue

Section

General Computing

Most read articles by the same author(s)